How we work

Your initial call
When you call your local your local office, much to your surprise, the phone will be answered (during office hours) by a friendly, helpful member of staff who will record your contact details and ask about the work you want doing.

If you only want a simple job doing, we'll schedule a time for the tradesman to come and do the work. You'll be charged for the time that the tradesman is there and for any materials that are needed to complete the work.

In many cases, we'll be able to give you an idea of the cost of the work over the telephone. The price will usually include the cost of materials. if you prefer us to do the work with materials that you already have, we're happy to oblige. Obviously, if we give an estimated cost without visiting the property, the price is just that - estimated.

If you are happy with that indication of the cost, we'll schedule a tradesman to carry out the repairs/alterations and we'll confirm the time and date of the visit and the name of the tradesman booked to carry out the work.

Once he's on-site and before he begins work, ask him to confirm the estimated cost once he's able to see what needs doing. If there is an unacceptable difference between the original estimated cost and the tradesman's appraisal, you are not committed to having the work done. We want you to be completely happy that we have quoted a fair price for the work in hand. If you don't think that's the case, the tradesman will leave before starting work and without any charge being made.

Test our tradesmen
Often it will not be possible to determine a cost during a telephone call with any true accuracy so we suggest one of two courses of action.

When you have a number of fairly small jobs to do we recommend that you book a tradesman for our minimum of one hour. He'll do what he can in that hour, then assess the cost of doing the rest of the work. In this way, you'll be able to see first hand one of our tradesman at work before making a commitment for any more or larger jobs.

Quotations And Estimates
Clearly you can't have a tradesman in for just an hour if you just want a laminate floor laying or a whole bathroom retiling. In this case, we recommend booking an appointment with one of our estimators. Once the estimator has been, he will pass the estimate to your local office where, within 24 hours, we'll calculate a total cost for the work, confirm the price in writing and telephone you with the price at the same time.

We will either provide a quote or an estimate for the work. If the task is straightforward we'll be able to provide a fixed price - a quote - for doing the work. However, there are occasions were we won't know how long it's going to take until we've actually begun the work.

If, for example, you want an bathroom wall in an old property retiling, the estimate may indicate a cost for removal of the old tiles and replacement with new tiles. However, once the tiles have been removed, we may discover that the plaster also needs replacing. In this case you will be given a revised estimate on site before any further work is done.

Normally we can book the work in within fourteen days of acceptance of the quotation or estimate.

Tell us what you think
Once the work has been completed, we'll leave you a (short) questionnaire to ask how you feel we've dealt with your request from the initial enquiry through to the completion of the work and the departure of the tradesman. We are aware that sometimes we don't quite get it right. The more accurate feedback we get from our clients, the more we're able to improve the service and the more likely you are to use our service again. So, for both our sakes, please complete the questionnaire and return it to our office!

Don't forget that our tradesman's work is guaranteed for twelve months. Don't hesitate to call us if you're not completely satisfied.

"The electrician was punctual, very competent, and his attitude was friendly" - J.D. (Middleton)